How to Raise a Complaint

Last updated: October 2026

People who contact Knockthomas Walk-In Tubs should be treated fairly and honestly. If something went wrong, we want to hear about it. This page shows how to raise a concern and what follows. It is a general template, not legal advice.

Topics You Can Raise

You can write to us about:

• Your experience when you called or messaged Knockthomas Walk-In Tubs
• How we handled your personal information
• Anything on this website that seems unclear or wrong
• The conduct of a provider we matched you with

Problems With a Provider

Providers in our network are independent businesses. They are responsible for their own estimates, prices, products, warranties and customer service. If work in your home went badly, start by raising it with the provider and keep a written record.

Tell us as well. Feedback helps keep our network honest, and providers who repeatedly fall short may be removed. Please note that Knockthomas Walk-In Tubs cannot settle contract disputes, process warranty claims, refund a provider's work or act on a provider's behalf.

Sending Your Complaint

Email contact@knockthomas.lat and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• What happened and the outcome you want

After You Write

We aim to confirm by email that we received your complaint, usually within a few business days. We then review the matter. That may include contacting the provider. Afterward we reply with what we found and any steps we are taking.

Still Not Resolved?

If our answer does not settle things, reply and ask for a second review. You may also get help from your state attorney general, a state consumer protection office or the local Better Business Bureau. For licensed contractors, your state contractor licensing board may be able to help.

Contact

Email: contact@knockthomas.lat